Refund Policy

1. Money-Back Guarantee

We offer a 1-day money-back guarantee for all new hosting services. If you're not satisfied with our service within the first 1 days of your initial purchase.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Refund request must be made within 1 days of the initial purchase
• Account must not have violated our Terms of Service
• No excessive resource usage or abuse of our services
• Request must be made through official support channels
• Applies only to the first payment for new customers

3. Non-Refundable Items

The following items are not eligible for refunds:

• Domain name registrations and transfers
• SSL certificates and third-party licenses
• Setup fees and migration services
• Dedicated IP addresses
• Custom development work
• Services used beyond the 1-day guarantee period

4. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• Extended service outages beyond our control
• Downgrade requests within the guarantee period
• Pro-rated refunds for annual plans (case-by-case basis)
• Service cancellations due to our inability to provide service

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email or Discord
2. Provide your account details and order information
3. Explain the reason for your refund request
4. Allow up to 48 hours for our team to review your request
5. If approved, refunds are processed within 5-7 business days

6. Refund Processing

If you're not satisfied with our service, we'll credit your payment in billing panel.
Processing times may vary depending on your financial institution.

7. Account Termination

Upon approval of a refund request:

• Your hosting service will be immediately terminated
• All data and files will be permanently deleted
• Access to control panels and services will be revoked
• We recommend backing up your data before requesting a refund

8. Chargebacks and Disputes

We encourage customers to contact us directly before initiating chargebacks or payment disputes. Unauthorized chargebacks may result in:

• Immediate account suspension
• Additional fees to cover chargeback costs
• Permanent ban from our services
• Legal action if necessary

9. Exceptions and Special Cases

We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:

• Extended service outages due to technical issues
• Billing errors or system malfunctions
• Fraudulent transactions
• Legal requirements or regulatory compliance

10. Contact Information

For refund requests or questions about this policy, please contact us:

• Discord: Join our server
• Response Time: Within 24 hours